1. How do I place an order?
Browse through the website to view various categories and collection. Click on the product image and go through the product details. If you wish to buy the product please click on “Buy”. Product will be added to the cart. Cart can be seen in upper right corner. If you want to add more products please click on “Continue Shopping” else proceed to “checkout” for choosing payment method. If you want “Cash on Delivery” please check if the service is available at your pincode.
2. Do I need an account at egranthalay.com?
You can browse though all the categories and entire collection with all its details, and select the products you would like to buy; however, before you proceed for payment section Login is required. This will help us collect proper shipping information from you to make smooth shipping and delivery.
3. Are the Dimensions of the Pooja articles mentioned?
Sizes are mentioned for most of the products. Please refer to the description information on the product specific pages opens once you click on the product image. If you have any queries around the size or material, please contact us before confirming the order and we will help you with the necessary details.
4. What if customer care is unreachable or call is unanswered?
Our Customer care is always happy to help. In case we miss your call even after attempting multiple times, please write to us on email@example.com with your name and number and we will call you back.
5. What if I want to order a rare book but it is not available anywhere?
Our mission is to include as much literature as we can and make it available to you. However, there are certain books that are old and not in printing/circulation anymore. In such cases if you provide us details of the book you are looking for in “Request a Book” section we will try our best to make it available to you. In case the book is really old and copies aren’t available we will send a Xerox copy at a reasonable price.
6. I want to place a bulk order, How can I do that?
If you would like to place a bulk order, please send us an email on firstname.lastname@example.org with all the details of your order and we will offer you best pricing for your bulk order.
7. How can I be sure of the authenticity of the Pooja Articles?
8. Do you have service outside India?
Yes. We ship world-wide! We believe in transparency in our practices hence all the products are available for our international customers in the same price as you see on the website. Shipment charges are a calculation of weight of the book/product and shipment address of your selected country. You can place an order through our website; however, we are yet to merge international payments with our Payment Gateway. Till the time we get that service up and running we request and trust our customers abroad to cooperate with us using manual (Net Banking) payment system.
9. How to buy a book that is not listed on website?
We are working to expand our collection at a fast rate, meanwhile if you would like to buy any book that you do not find on our website, please go to “Request a Book” section and provide us as much details as you can about the book, so we can procure if for you.
10. How can I buy a book that is currently Out of Stock?
There are a number of reasons why a certain book might be out of stock. As soon as a book is reprinted or available we add it to our collection. However, how much time a particular book remains unavailable is not in our hand. It is up to the publisher. If you wish to buy a book that is currently out of stock, we have made a provision for you to send us a notification. This enables us to inform you as soon as the book becomes available.
11. Can I buy multiple books/products in same order?
Yes. You can keep adding as many products/books to your cart and proceed to payment once and for all. Else, if you are already in cart and want to add more products, click on ‘continue shopping’.
12. Is transaction through payment gateway safe?
Yes, our payment gateway is absolutely safe. EaseBuzz uses a 128 bit encryption which securely transmits information to the respective banks for payment processing. They are also PCI-DSS compliant. PCI DSS provides a baseline of technical and operational requirements designed to protect cardholder data.